SHIPPING & DELIVERY
We are proud to offer international shipping services. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
What about customs?
Please note, most orders arrive duty free, however you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you.
How long does shipping take?
**Shipping time varies by location. These are our estimates.**
Standard Ground (USA)
2nd Day Express (USA)
We ship items as quickly as possible, usually within 24 hours. If you need to cancel your order, please notify us ASAP. If the item has shipped, we will not be able to cancel your order. Returns/Exchanges/Cancellation can be directed to our contact email. You will receive a response within 24 hours of your email.
Package Not Delivered Because Wrong Address or Customer Wasn’t Available For Delivery
We take pride in processing and shipping your orders as fast as possible. While most of our customers appreciate it, this also means that you have to notify us of any errors or changes in your address within 24 hours of placing the order.
We are NOT responsible for orders returned because of a wrong address. We are also NOT responsible for orders not received because the customer wasn’t available for delivery. If the tracking information shows the item has been delivered, we treat the item as such.
In these cases, we encourage you to work with your local post office to retrieve your package. Unfortunately, we cannot communicate with the post office and/or other organizations on your behalf.
In certain cases we may attempt to mitigate the situation by offering you a replacement product at a discounted price; this will be determined on a case by case basis.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you are not satisfied with your order or your overall experience, please do not hesitate to contact us at firstname.lastname@example.org
We are always happy to help.